Pacific National

Pacific National, then operating as National Rail, introduced a load securing training strategy as part of efforts aimed at reducing load shift incidents. The resulting impacts of undertaking the "Basic Freight - Load and Secure Freight" training were analysed by Moy (1999) to calculate the return on investment directly attributable to the training course.

To analyse the results the author examined

  • Monthly national load incident frequency for the period December 1997 to February 1999.
  • Monthly national load shift incident frequency and costs for the same period.


In addition:

  • Supporting information was sought from regional freight load and securing experts on the effectiveness of the training implementation model and its impact on load incidents.
  • Training costs were compared with indicative load shift cost savings.

While the implementation of the Load and Secure Freight training course cannot be seen as an isolated initiative as some of the success is attributed to its integration in a comprehensive load incident quality management strategy, the report author does conclude that the training course and the use of the course implementation model have been significant in achieving reductions in load incidents.

Moy through her analysis on Pacific National reports that the training course and the implementation model were viewed by key personal as credible and effective because of the quality of course delivery and the perception that the training had a direct impact on regional load incident minimisation.

  • As a result of cost savings achieved by reductions in load shifts the full cost of course development and delivery was recovered in five months.
  • Twelve months after course implementation the return on investment for the course, in terms of the impact on load shifts, was conservatively calculated as 239%.

As mentioned above while training can't be interpreted as the sole reason for reductions in load shifting, interviews undertaken by Moy strongly indicate the belief among staff that training had a direct impact on regional load incident minimisation.