Rebecca Pearce - World Courier


National Business Development Manager


I entered the industry at a young age with the aim of working in Sales. One of my first positions was in Sales and it centred on removals and relocations of house hold goods and this is where I was first introduced to customs clearance, import and export requirements. It is not just about picking up a box and moving it from Point A to Point B, its intricate, its fast paced - certainly in Air Freight, its detailed. I am an attention to detail person and that is what I like about Transport and Logistics and what initially drew me to it.

I love the way Transport and Logistics relates to other industries and how what we do for them is so important. In pharmaceuticals for example, there are stringent compliance, quality and security issues that have to be met and how well we do these effects their business. I am no scientist but I can now certainly tell you heaps about Monoclonal Antibodies.

I started in World Courier in 2005 looking after their South Australia business. At the time it was only a tiny market, now we move millions of dollars of pharmaceuticals every week from our office. From the start I obviously showed enthusiasm in the role and in progressing my career and as a result I was given responsibility for Western Australia also. Later I was given the opportunity to take a Senior Business Development Managerial role that involved supervising the Melbourne team but maintaining my portfolio of SA and WA. It was while in this role I proved I had developed exceptional management skills and when an opportunity opened up to move into the National Business Development Manager position I grabbed it. I really appreciated the opportunity to continue in Adelaide as their National Manager, you don't see many National Managers who don't get pushed to the Eastern States.

I did briefly leave the Air Freight industry, wondering was there more for me out there but after working briefly in Road transport, I realised it wasn't for me. It wasn't the technical science, temperature controlled world I was used to. With other types of freight logistics you don't have the urgency. It is planned, it is prepared, it's a scheduled type of logistics but with air freight I guess you can say you get addicted to the quick pace and fast turnaround.

In my current position sales skills are brilliant to have and operational skills is something I have focused on developing as I like to be hands on with the operations of things but I think having a diverse range of skills can complement these. Knowledge and skills that cover air, road, rail and sea are highly important. People skills are definitely a big thing in this industry considering the diverse backgrounds of the people we work with, from executive to blue collar workers to international business counterparts, they are all important stakeholders. Personally my broad experience in these skills has let me understand the industry as a whole and understand how we fit into the area and are able to apply our company's specialised areas into logistics as a whole.

Of course in the earlier stages of your career it can be of great benefit to have a mentor and supporter. My first manager at World Courier is someone I consider a mentor and to this day we still stay in contact, grab the occasional coffee and bounce ideas of each other. There have been others that I am extremely grateful for their support and the opportunities given to me such as the chance to chair the Lean Action Learning Program. I am highly respectful of the opportunities given to me, and obviously that is a belief in me, people don't do that unwillingly.

In the future I would obviously love to be able to work in a Management capacity. This is something I've really reflected on in the last six months. After being exposed to management practises and in understanding how management can influence culture and drive change in company outcomes I think personally I have an ability to use my Business Development skills, which will always be my passion, in a management capacity, in supporting staff to achieve outcomes and in contributing towards company drive and strategic direction.